Web hosting for many businesses is an afterthought. We are frequently contacted by businesses that bought the cheapest hosting option available to either save money or because they did not see any value to more expensive options. A lot of companies mistakenly view hosting as a commodity.
Site hosting isn’t something many businesses spend their time thinking about until there is a problem (their website gets hacked, infected or just plain crashes). This is when the panic sets in and generally leads to complicated problems requiring expensive solutions.